How can I contact Hotkit.co.uk or Customer Services?

By email to enquiries@hotkit.co.uk, by telephone on 0115 9789347 (between 9am and 5pm Monday to Thursday and between 9am and 4:30pm on Fridays), by fax on 0115 9787718 or you can write to us at Hotkit, 2 Gauntley Court, Ward Street, Nottingham NG7 5HD.

Who are

Hotkit is a trading name of Eddy's (Nottingham) Limited (registered in England No. 392101). We were incorporated as a Limited Company in 1944, as a retailer of electrical appliances.

Do I get a VAT receipt with my order?

We send out a VAT receipt with all purchases, of all values, to all customers.

Do Hotkit prices include VAT?

Yes, all prices stated on our website include VAT.

Why is my shopping basket/account login not working?

The most common reason is because "Cookies" aren't enabled on your browser. These store the details of your order and current visit to Hotkit.co.uk on your computer and must be enabled in your web browser.

Pricing/What's an "RRP"?

On this website, the term "RRP" stands for "Regular Retail Price" and is calculated based on price information gathered, where available, from manufacturers' suggested retail prices and otherwise from a combination of magazine reviews and other high street stores' typical prices. In all cases where there is a discount shown, the Regular Retail Price will have been applied in at least one of our branches or online, for 28 consecutive days, at some time within the previous six months.

Why aren't all "Internet Offers" cheaper than your in-store prices?

Whilst we are very competitive on price, sometimes a product's availability is so limited that offering further discounts would be counter-productive.

Are my credit card details secure?

Yes, your credit card details are secure - we use an advanced form of encryption which means that your details can never be read by outsiders.

Why will you only deliver credit/debit card purchases to my card's registered address?

This is one of the most effective ways of reducing fraud. By insisting that each order is delivered to the address where the payment card is registered, we ensure that cards cannot be used at Hotkit to make purchases for anyone but the card owner. Whilst other, less scrupulous suppliers may offer such a facility, we feel that people would rather not have their card details used fraudulently. If you wish your order to be delivered to an alternate address, you can pay by cheque or direct bank transfer by selecting the "offline order" option at the checkout. In many cases it is also possible to arrange for your bank to add a second address to your card's account.

What is the delivery charge?

Please read our delivery charges page.

How can I pay?

You can buy online using Visa, MasterCard, Switch, Solo, Delta, Amex, JCB, Maestro, direct bank transfer or by cheque posted to Hotkit, 2 Gauntley Court, Ward Street, Nottingham NG7 5HD. Please allow an extra 7 working days for cheques to clear. We do not process card payments until products are ready for dispatch.

What if I live outside of the UK & Ireland?

Currently we do not accept orders from outside of the UK and Ireland.

Do you offer a VAT-Free service to exempt territories?

Not at this time.

What if I wish to return my purchase?

If you are a consumer, you have a right to return products for any reason at all provided that you notify us that you are going to do so within 7 working days of receiving the products. Our Terms & Conditions contain more details of the terms that apply to this right. If you wish to return defective products, you must comply with the returns policy contained on our Terms & Conditions. Before returning any products, you must keep them in your possession and must take reasonable care of them. Please read our Returns Guide for more information on returning products.

If my products come with a warranty, can I extend that warranty?

Yes you can, either at the time of purchase or within 28 days. Prices are listed under the individual products and are amongst the most competitive around, covering both parts and labour.

How do I make a complaint?

We do our very best to ensure that customers will not have a need to complain, however if we should fail you for any reason, we want to hear about it. Send an email to us at enquiries@hotkit.co.uk and we promise to respond within 5 working days. If you feel the response you receive is unsatisfactory, please contact our head office for further assistance.

What if I have some comments about this site or wish to report a fault?

Please contact the Webmaster.

What's your VAT registration number?

116 5964 56.

Disclaimer:

Please note that whilst we make every effort to ensure that all product specifications, images and guides are correct, we cannot be held responsible for errors and omissions. Nothing stated on this site affects your statutory rights.