FAQ
How can I contact Hotkit or Customer Services?
By email to sales@hotkit.co.uk, by telephone on 08000148352 (between 9am and 5pm Monday to Friday), by fax on 0115 986 1787 or you can write to us at Hotkit, Unit N, Acorn Business Park, Harrimans Lane, Dunkirk, Nottingham NG7 2TR.
Who is "Hotkit"?
Hotkit is a trading name of Eddy's (Nottingham) Limited (registered in England No. 392101). We were incorporated as a Limited Company in 1944, as a retailer of electrical appliances.
Do I get a VAT receipt with my order?
We send out an email when your goods are dispatched. This includes a printable PDF file which is your VAT receipt. We send this with all purchases, of all values, to all customers.
Do Hotkit prices include VAT?
Yes, all prices stated on our website include VAT.
Why is my shopping basket/account login not working?
The most common reason is because "Cookies" aren't enabled on your browser. These store the details of your order and current visit to Hotkit on your computer and must be enabled in your web browser.
Pricing/What's an "RRP"?
On this website, the term "RRP" stands for "Regular Retail Price" and is calculated based on price information gathered, where available, from manufacturers' suggested retail prices and otherwise from a combination of magazine reviews and other high street stores' typical prices.
In all cases where there is a discount shown, the Regular Retail Price will have been applied in at least one of our branches or online, for 28 consecutive days, at some time within the previous six months.
Are my credit card details secure?
Yes, your credit card details are secure - we use an advanced form of encryption which means that your details can never be read by outsiders.
What is the delivery charge?
Please read our delivery charges page.
How can I pay?
You can buy online using Visa, MasterCard, Switch, Solo, Delta, Amex, JCB, Maestro, direct bank transfer or by cheque posted to Hotkit, Unit N, Acorn Business Park, Harrimans Lane, Dunkirk, Nottingham NG7 2TR. Please allow an extra 10 working days for cheques to clear. We do not process card payments until products are ready for dispatch.
What if I live outside of the UK & Ireland?
Currently we do not accept orders from outside of the UK and Ireland.
Do you offer a VAT-Free service to exempt territories?
Not at this time.
What if I wish to return my purchase?
If you are a consumer, you have a right to return products for any reason at all provided that you notify us that you are going to do so within 7 working days of receiving the products. Our Terms & Conditions contain more details of the terms that apply to this right.If you wish to return defective products, you must comply with the returns policy contained on our Terms & Conditions.Before returning any products, you must keep them in your possession and must take reasonable care of them. Please read our Returns Guide for more information on returning products.
If my products come with a warranty, can I extend that warranty?
Yes you can, either at the time of purchase or within 28 days. Prices are listed under the individual products and are amongst the most competitive around, covering both parts and labour.
How do I make a complaint?
We do our very best to ensure that customers will not have a need to complain, however if we should fail you for any reason, we want to hear about it. Send an email to us at enquiries@hotkit.co.uk and we promise to respond within 5 working days. If you feel the response you receive is unsatisfactory, please contact our head office for further assistance.
What if I have some comments about this site or wish to report a fault?
Please contact the Webmaster.
What should I do with my old hi-fi/home cinema equipment?
Recycle moreRecycling helps to save energy, reclaims useful raw materials and reduces pollution.
We've joined a scheme and contributed towards the development of specialist facilities, enabling our customers to obtain free and easy access to recycling centres across the UK. Visit www.recycle-more.co.uk or call the helpline on 0845 068 2572 for details.
What's your VAT registration number?
116 5964 56.
Disclaimer:
Please note that whilst we make every effort to ensure that all product specifications, images and guides are correct, we cannot be held responsible for errors and omissions. Nothing stated on this site affects your statutory rights.