Returns Guide
1) Please write to us at returns@hotkit.co.uk with the following information:
Your full name, address and a daytime contact telephone number
Your original Hotkit order number
The reason you wish to return the item (is it faulty, unwanted or was it damaged in transit?) If faulty, a brief outline of the problem you're having.
We will send you applicable instructions within five days. Please do not return goods until you have received our reply.
2) What you need to return.
All accessories/leads/power supplies/manuals, unless specifically instructed otherwise
The original box and packaging wherever possible
If faulty, a covering letter detailing the fault, the circumstances under which it occurs and how it manifests itself
A copy of your purchase receipt (please do not send the original) or your order number, name & address
Your daytime telephone number and return address.
3) Tips on packing your product for return.
Ensure that:
There are no loose accessories which can knock against the casework and cause damage or become damaged
The product is well cushioned, padded and protected, paying particular attention to corners and edges, especially on heavier items such as speakers or subwoofers, the corners of which can easily suffer damage if knocked or dropped
Any spikes or other removable parts which will stick out and are not fixed when supplied new, are removed and packed safely, prior to wrapping
Mains plugs or other hard, sharp items are not placed so as to create dents and scratches during transit.
4) If you do not have the original packing.
Protect corners with double layers of cardboard
Wrap with at least three layers of bubble wrap or equivalent cushioning Put in a box slightly larger than the item when wrapped, with sufficient further padding to ensure the item will not move around in transit
Screwed up newspaper and shredded paper make excellent filler for all those gaps (this stops the box getting pushed in against the item) and more tightly packed bubble-wrap/cardboard/Styrofoam on corners, edges & vulnerable areas will keep things safe.
Your parcel has to go through an automated sorting hub, so please follow the above advice to ensure it arrives safely.
Thank you for taking the time to read and follow these instructions.
You can read more information about our returns policy on our Terms & Conditions page.