Terms & Conditions
By pressing "Submit" at the pointof purchase you agree to the following:
Introduction:
These terms & conditions (together with the documents referred to in the terms)apply to any orders for products placed on this website, and to your use of thewebsite. Please read them before placing an order or using this website. Youshould print a copy of these terms for future reference.
If you do not agree with these terms, please do not use this website and do notorder products on the website.
We may change our terms at any time, so please do not assume that the same termswill apply to future orders. You should always read our terms & conditionsbefore placing an order.
In this page, we call the terms & conditions the “terms & conditions” and the“terms” and refer to Hokit as "we" “us” and “our”.
Your status:
By placing an order through our site, you agree that:
(a) You can enter into binding contracts;
(b) If paying by credit or debit card that the products will be dispatched toyour credit or debit card address.
About us:
We are Eddy's (Nottingham) Limited, company number 00392101, registered office114-118 Alfreton Road, Nottingham NG7 3NR. We trade under the name “Hotkit”.
In this contract, we call Hotkit “us”, “we”, and “our”.
Contacting us:
We can be contacted by email (sales@hotkit.co.uk),by telephone on 0800 0148352 or mail at 114-118 Alfreton Road, Nottingham NG73NR. Our Contact Us page containsadditional ways of contacting us.
How a contract for the sale of products is formed:
After placing an order, you will receive an email from us acknowledging that wehave received your order. Please note that this does not mean that your orderhas been accepted. Your order constitutes an offer to us to buy the relevantproducts. All orders are subject to acceptance by us, and we will confirm suchacceptance to you by sending you an email that confirms that the products havebeen dispatched (the Dispatch Confirmation). The contract between us (Contract)will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those products whose dispatch we have confirmedin the Dispatch Confirmation. We will not be obliged to supply any otherproducts which may have been part of your order until we confirm the dispatch ofsuch products in a separate Dispatch Confirmation.
If your order is conditional on all items being supplied, please specify this inthe "additional comments" box at the point of purchase.
Orders for Goods:
When you order products on this website, you confirm that you are purchasing theproducts in your basket and that you will pay for these products in full. If youhave selected an offline order you confirm that it is your intention to purchasethese products and that you will dispatch payment without delay. Once your order has entered our automated queue to be dispatched, it cannot be cancelled. We call this our 'Picking Queue' and will email you to notify you when your order reaches this stage. Please be aware that if you have not notified us that you wish to cancel your order before we send you this email, the delivery of your order can not be stopped and you will need to return the goods to us using your right to cancel (as set out below).
Product descriptions:
Product descriptions on this site can change at any time, for example when aproduct is updated by the manufacturer. Changes will not affect products forwhich you have already received a Dispatch Confirmation.
Before placing an order, please check that the description meets your needs.
Delivery of products:
We will send the products to the address you state when placing the order. Whenyou make a purchase using a credit/debit card, we will only deliver the productsto your card's registered address.
We will deliver the products by the delivery date set out in the DispatchConfirmation or, if no delivery date is specified, then within 30 days of thedate of the Dispatch Confirmation, unless there are exceptional circumstances.
Once the products have been delivered, they are your responsibility and at yourrisk.
If the products are lost or damaged in transit, please let us know as soon aspossible.
Your right to cancel(consumers only):
If you are contracting as a consumer (that is, not buying products for abusiness or organisation), the following right applies to you.
If you are contracting as a consumer, you may cancel a Contract (for any reasonat all) at any time within 7 working days, beginning on the day after youreceived the products. In this case, you will receive a full refund of the pricepaid for the products in accordance with our refunds policy (set out below).
To cancel a Contract, you must inform us in writing by emailing sales@hotkit.co.uk stating your order number and the fact that you wish to return your order, whereuponwe will provide you with further instructions. You must return the products tous immediately at your own cost and risk.
You will not have any right to cancel a Contract for the supply of products thathave been customised for you, such as pre-cut or terminated speaker cables.
For reasons of hygiene you will not have any right to cancel a Contract for headphones or earphones once you have opened the packaging and/or worn the headphones.
Details of this right, and an explanation of how to exercise it, are provided inthe Dispatch Confirmation. This provision does not affect your statutory rights.
Return policy:
Before returning products to us, you must keep them in your possession and musttake reasonable care of them.
When you return products to us (for instance, because you are a consumer andhave cancelled the Contract between us within 7 working days of receipt of theproducts, or because you claim that the products are defective), we will examinethe returned products and will notify you of whether you are entitled to arefund. We will notify you by email and within a reasonable period of time. Wewill usually refund any money received from you using the same method originallyused by you to pay for your purchase. We will process the refund due to you assoon as possible. In any case, we will process the refund within 30 days of theday we received your cancellation or the day we confirmed to you via email thatyou were entitled to a refund for delivery of the defective products.
Products returned by you because of a defect will be refunded in full, includinga refund of the delivery charges for sending the item to you and the costincurred by you in returning the item to us.
If you are a consumer and have used the right to cancel (set out above) tocancel the Contract between us within 7 working days of receiving the products,we will refund you in full, including the cost of sending the item to you.However, you will be responsible for the cost of returning the item to us.
Defective products:
All defective products are subject to testing prior to repair or exchange. If nofault is present then we reserve the right to charge a testing fee and to chargefor return carriage.
Pricing:
We reserve the right to change prices of products without notice, but suchchanges will not affect orders for which we have issued a Dispatch Confirmation.
In the unlikely event that we have made a pricing mistake, we will advise you ofthis. You will not receive an email confirming acceptance of your order, andthere will be no contract between us.
The prices stated on the website include VAT but do not include the cost ofdelivery, which is quoted for separately during the order process.
Special offers:
All offers are limited in supply and we reserve the right to withdraw these atany time. We cannot be held responsible if a special offer or any product is notavailable for supply after an order has been placed.
Condition of products:
All products are brand new and delivered as supplied by the manufacturer unlessstated otherwise. In the case of DVD players, when listed specifically as“Multi-Region” this can entail a player modification which requires the outercarton to be opened, the software to be updated and the player to be testedprior to dispatch.
Use of the website:
We grant you a limited right to use the website. The right is non-exclusive,revocable, and subject to the restrictions in these terms.
We or our licensors own all rights in the website and you shall acquire norights.
Except as part of ordinary use of the website, you may not copy, reproduce,modify, download or use in any form the contents of the website without firstobtaining our permission.
Privacy policy:
Our privacy policy applies to youruse of this website and to purchases made on the site.
Our liability to you:
We will only be liable to you for losses (directly or indirectly) caused bybreach of our obligations, where these losses were reasonably foreseeable byboth you and us at the time that the contract for the sale of the products cameinto effect. Our maximum liability to you will be the value of the relevantproducts (including the cost of delivery).
We will not be liable to you for losses that were not caused by any breach ofour obligations. If you did not enter into the Contract with us as a consumer,we will not be liable to you for your business losses unless such losses aroseas a direct result of us breaching the contract. We will not be liable for anydelay or failure to comply with our obligations under these terms if the delayor failure is caused by anything beyond our reasonable control.
The above does not affect your statutory rights.
Effects of legislation:
None of the above affects your statutory rights. Where the above conflicts withany overriding legislation, the overriding legislation shall be applied. If oneaspect of this contract is found to be non-enforceable that shall not affect anyother aspect of this contract.
General:
Persons who are not a party to these terms shall not have any rights under them.
We will comply with all applicable legislation and regulations, including theData Protection Act 1998.
These terms are governed by English law and the English courts have exclusivejurisdiction.